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Drs. Goldstein, Frost, Ware & Associates
[Payment Policy] [Phone Calls] [Refill
Requests] [Lab Results]
Fees, Billing and Insurance - Initial visits and subsequent office visits are customarily paid for at the time of service unless you are on a managed care insurance plan, then we will file the insurance for the fees charged. You are responsible for any co-pays at the time of service. You are also responsible for obtaining any referral numbers that may be required by your insurance carrier before seeing a specialist. Patients who are unable to pay at the time of service must make arrangements with the billing office before the visit.
Surgical Fees - Surgical fees will be filed with your insurance carrier for payment, however, if you do not have any insurance you must make arrangements with the billing office before having your surgical procedure. Please remember you are still responsible for any deductibles or co-pay not covered by your insurance company and we will be glad to work with you on making payment arrangements for this.
Past Due Accounts - All accounts are due and payable within 30 days of the date of service or 30 days after insurance has paid. Accounts are considered past due after 90 days unless specific arrangements are made for payment of a bill in installments. If no arrangements have been made after 90 days, your account will be reported as delinquent. This can be avoided by prompt payment of your bill. Should you have special financial circumstances, we ask that you discuss this directly with your doctor so that an equitable solution can be achieved.
Insurance - We will work with you and your insurance carrier in getting any claims filed and paid, however the contract is with you and your insurance carrier. Should you have any concerns on the processing of your claim, you should direct your concerns to your insurance carrier. We will work with you and your insurance carrier to help get your claim processed in a timely manner. Questions concerning your coverage should be addressed with your insurance carrier or agent or with your local Medicare office.
PPO and Managed Care Patients - We ask that you bring your insurance card and your referral number with you at the time of the office visit. Many of the HMO and PPOs require that you have a referral number from your primary care physician before being seen by a specialist. They require a referral number and limit the number of visits per referral number in a time period to be seen. If you do not have a referral number at the time of your visit you will be asked to reschedule the appointment or be responsible for the bill that day as your insurance company will not pay for that day's visit and procedures.
Medicare - We accept Medicare assignment and will handle all the filing of your claims with Medicare. If you do not have a Medicare supplement, you will be responsible for the 20 percent of the allowable.
There
are a large volume of phone calls received in our offices daily. We
ask that you be as concise and to the point as possible when you call.
Identify yourself and your need (i.e. schedule appointment, obtain
lab results, ask medical questions, etc). Your call will be directed
by the information obtained. We have a voice mail system to help our
doctors and nurses handle all the incoming calls they receive daily,
please leave a clear message for them and they will return your call.
Non-emergency
Calls - These
calls should be made to our office at 214-826-6021 during regular office
hours 8:30-5:00. The doctor or his nurse will make every effort to return
your call as soon as possible but not in such a way as to inconvenience
regularly scheduled patients. Please give the receptionist a day and
evening phone number where you can be reached.
Emergency
Calls - In
the event of an emergency during office hours call the office at 214-826-6021 for instructions. If the office is closed, the voicemail of
the on-call doctor will give you instructions and he will get back to
you immediately. Alternatively, you may call Baylor Hospital emergency
room at 214-820-2501 or proceed directly to the emergency room most
convenient to you and have the staff on duty there get in touch with
us. Consequently, the emergency room will be asked to perform preliminary
evaluation and treatment until your doctor arrives or an appropriate
disposition can be made.
Prescription
Refill Calls - Calls
for refills should be made through your pharmacist during office hours.
Many of our prescriptions are written with numerous refills. Please check
your prescription bottle before contacting the office. You should not
abruptly stop taking medication of your own accord without first contacting
the physician. We need to update our medical records when you have an
allergic reaction to a medication.
Lab
Results Calls - Usually
the patient will be instructed to call the doctor after a certain time
for the results of any laboratory testing and X-rays. The physicians
will be most happy to return your call at a time when it does not interfere
with his ability to take care of regularly scheduled patients and discuss
these results with you.
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